These Terms & Conditions ("Terms") govern your access to and use of the Vixr platform, including our website, applications, and related services (collectively, the "Service"). These Terms form a legally binding agreement between you and Vixr.
Important: The Service provides trading intelligence and research tools. It is not a brokerage service and it does not provide investment advice. Please review the Disclosures for important risk information.
1. Who we are
The Service is operated by:
- Legal entity: VIXR AI INC
- Address: 8 The Green, Ste R, Dover, DE 19901
- Email: legal@vixr.ai
References to "Vixr," "we," "us," or "our" mean the entity above.
2. Acceptance of these Terms
By clicking to accept, creating an account, purchasing a subscription, or otherwise accessing or using the Service, you agree to these Terms.
If you do not agree, do not use the Service.
You agree that we may provide notices, disclosures, and communications electronically (for example, by email or within the Service).
3. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service.
By using the Service, you represent that you meet these requirements and that the information you provide is accurate and kept up to date.
4. Changes to the Service and Terms
We may update the Service (including adding or removing features) and may update these Terms from time to time.
If we make material changes to these Terms, we will provide notice (for example, via email or in-app). Unless otherwise stated, updated Terms become effective when posted.
If you continue using the Service after the effective date of updated Terms, you agree to the updated Terms.
5. Account registration and security
To use the Service, you may need to create an account and provide certain information.
You are responsible for:
- maintaining the confidentiality of your account credentials; and
- all activity that occurs under your account.
You must promptly notify us of unauthorized use or security issues.
We may suspend or disable your account if we reasonably believe:
- your account has been compromised;
- you are violating these Terms; or
- your use creates risk to the Service, other users, or third parties.
6. Service description and financial disclaimers
Vixr provides volatility intelligence tools, which may include market analysis, event detection, watchlists, portfolio tracking, alerts, and content that may be labeled as "signals," "setups," or "assessments."
No investment advice. The Service is provided for informational and educational purposes only and is not investment advice, a recommendation, or a solicitation to buy or sell any security or other instrument.
No broker relationship. Vixr does not execute trades, does not route orders, and does not hold customer funds or securities.
Your decisions. You are solely responsible for your investment decisions and any resulting gains or losses. Review the Disclosures before using any outputs.
7. Subscriptions, trials, billing, and cancellation
7.1 Subscription plans and recurring charges
The Service is offered on a paid subscription basis (monthly, annual, or as otherwise described at checkout). Subscription fees are billed in advance on a recurring basis unless you cancel.
You authorize us (and our third-party payment processor) to charge your selected payment method for:
- subscription fees,
- applicable taxes, and
- any other charges you agree to at checkout.
We may use a third-party payment processor such as Stripe. Your payment relationship is also governed by the processor's terms.
7.2 Clear disclosures and consent at checkout
We present material subscription terms (including pricing, renewal frequency, and cancellation method) before you complete your purchase. By completing checkout, you provide your express informed/affirmative consent to the recurring charges and renewal terms.
7.3 Free trials and trial-to-paid conversion
If we offer a free trial or discounted promotional period:
- you will not be charged until the trial/promo ends (unless otherwise disclosed); and
- unless you cancel before the end of the trial/promo, your subscription will convert to paid and automatically renew as disclosed at checkout.
We may limit trials (for example, one per person/household/payment method) and may revoke trial eligibility in cases of suspected abuse.
7.4 Cancellation
You can cancel your subscription at any time through your account settings (or another method we make available). Cancellation stops future renewal charges. You will retain access through the end of your then-current billing period unless otherwise required by law or stated at purchase.
We do not require you to speak with an agent to cancel if you signed up online.
7.5 Acknowledgment, reminders, and legally required notices
After purchase, we provide a receipt or acknowledgment that includes subscription terms and cancellation instructions in a form you can retain (for example, by email).
Where required by applicable law, we also provide:
- reminder notices for certain renewals (including some annual renewals); and/or
- advance notice of materially adverse changes or price increases and information on how to cancel.
7.6 Price changes
We may change subscription prices and plan features from time to time.
If a price change applies to you, we will provide advance notice as required by law. The new price will take effect at the start of your next billing period (or as otherwise disclosed in the notice).
7.7 Failed payments
If a payment fails, we may:
- retry the charge,
- suspend access until payment is resolved, and/or
- terminate the subscription if nonpayment persists.
8. Refunds
General rule: Subscription fees are non-refundable and we do not provide partial refunds for unused time, except where required by applicable law or expressly stated otherwise.
If we terminate without cause: If we terminate your paid subscription for convenience (i.e., not due to your material breach or misuse), we will refund the unused portion of prepaid subscription fees on a pro-rated basis.
EU/UK consumer withdrawal rights (where applicable): If you are a consumer in the EEA/UK, you may have a legal right to withdraw from a distance contract within 14 days (the "cooling-off period"). If you request that the Service begins during the cooling-off period and then withdraw, you may be required to pay a proportionate amount for the Service provided up to withdrawal, as permitted by law. Where legally required, we will obtain any express requests/acknowledgements needed to start performance during the withdrawal period.
This section does not limit any mandatory rights you may have under applicable consumer law.
9. Acceptable use
You agree not to:
- use the Service in violation of any applicable law (including securities, anti-fraud, and market manipulation laws);
- reverse engineer, decompile, or attempt to extract source code (except to the extent such restriction is prohibited by law);
- scrape, crawl, or use automated means to access the Service or extract data (except as explicitly permitted by us in writing);
- share, resell, sublicense, lease, or transfer access to the Service, or use the Service for a commercial bureau/service-provider purpose without our written permission;
- interfere with, disrupt, or attempt to bypass security features, access controls, or rate limits;
- upload or submit malware or attempt to test the vulnerability of the Service without authorization.
We may investigate and take appropriate action for suspected violations, including suspending or terminating accounts.
10. Intellectual property
The Service, including its software, design, models, algorithms, signals/labels, text, graphics, and other content (excluding User Content) is owned by Vixr and/or its licensors and is protected by intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-transferable license to access and use the Service for your personal, non-commercial use.
You may not copy, modify, distribute, sell, lease, sublicense, create derivative works from, or exploit any part of the Service except as expressly permitted by these Terms or by us in writing.
11. User content and portfolio data
"User Content" means information you submit to the Service (such as portfolios, watchlists, notes, preferences, and other inputs).
You retain ownership of your User Content as between you and Vixr.
You grant Vixr a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your User Content solely to:
- provide and operate the Service,
- maintain security and prevent abuse,
- comply with law, and
- improve the Service (in aggregated or de-identified form where appropriate).
12. Feedback
If you provide suggestions, ideas, or feedback, you grant us the right to use them without restriction or compensation, and without any obligation to you.
13. Third-party services and links
The Service may integrate with or link to third-party services (for example, broker platforms, authentication providers, market data providers, and payment processors).
We do not control third-party services and are not responsible for their content, availability, security, or practices. Your use of third-party services is governed by their terms.
14. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that:
- the Service will be uninterrupted, timely, secure, or error-free;
- outputs (including any "signals," research, or analytics) will be accurate, complete, or reliable; or
- defects will be corrected.
Market data and third-party information may be delayed, incomplete, or inaccurate.
Some jurisdictions do not allow certain warranty disclaimers; in those jurisdictions, disclaimers apply only to the extent permitted by law.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
VIXR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, TRADING LOSSES, REVENUE LOSS, DATA LOSS, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO VIXR FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by law.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Vixr and its officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
- your misuse of the Service,
- your violation of these Terms, or
- your violation of applicable law.
This indemnity does not apply to the extent a claim is caused by Vixr's gross negligence or willful misconduct, where such limitation is required by law.
17. Suspension and termination
17.1 Termination by you
You may stop using the Service at any time. You may cancel a paid subscription as described in Section 7.
17.2 Termination or suspension by us
We may suspend or terminate your access:
- immediately for material breach, fraud, abuse, or security risk; or
- for convenience with reasonable notice (where practicable).
If we terminate your paid subscription without cause, we will provide a pro-rated refund of unused prepaid fees as described in Section 8.
Upon termination, your right to use the Service ends.
18. Governing law
Except where mandatory consumer laws provide otherwise, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.
If you are a consumer in the EEA/UK, you may also benefit from mandatory consumer protections of your country of residence that cannot be waived by contract.
19. Dispute resolution and arbitration
Please read this section carefully. It may significantly affect your legal rights.
19.1 Informal resolution
Before starting arbitration or court proceedings, you agree to contact us at legal@vixr.ai and provide a brief description of the dispute and your contact information, and we will attempt to resolve it informally.
19.2 Arbitration agreement (U.S. users; where permitted)
To the fullest extent permitted by law, you and Vixr agree that disputes arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules.
Exceptions: Either party may bring a claim in small claims court if it qualifies, or seek injunctive relief in a court of competent jurisdiction for unauthorized use of intellectual property or security breaches.
FAA governs: This arbitration agreement is governed by the Federal Arbitration Act.
Opt-out: You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@vixr.ai from the email address associated with your account with the subject line "Arbitration Opt-Out." If you opt out, neither party can require arbitration.
19.3 Class action waiver (where permitted)
To the fullest extent permitted by law, disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action.
19.4 Sexual assault/sexual harassment claims carve-out
Notwithstanding the above, where U.S. law provides a right to elect court for sexual assault or sexual harassment disputes, this arbitration and class action waiver section will be interpreted to comply with that law.
19.5 International consumers
If you are a consumer outside the U.S., the arbitration and class action waiver provisions apply only to the extent enforceable in your jurisdiction and do not limit mandatory rights you may have under applicable consumer law.
20. Referral program
Vixr may offer a referral program that allows users to invite others to the Service. If a referral program is active, the following terms apply:
How it works. Each eligible user receives a unique referral code. When a new user signs up using your referral code and subscribes to a paid plan, both you (the referrer) and the new user (the referee) receive a referral reward.
Reward delivery. Referral rewards are applied as a coupon to your Stripe subscription billing. The coupon is a one-time discount applied to your next billing cycle. You will see the credit on your invoice. Rewards are not applied retroactively to past invoices.
Monthly subscribers. Both the referrer and referee receive one month of Pro access at no charge, applied as a 100% discount coupon on the next monthly billing cycle.
Annual subscribers. If either party is on an annual plan, the referral reward is applied as a coupon equivalent to one month of the monthly Pro price ($49.95), credited against the next annual renewal invoice. The reward is not pro-rated or adjusted for the annual discount.
Eligibility. You must have an active Vixr account in good standing to participate. Self-referrals (referring yourself with a different account) are not permitted. The referred user must be a genuinely new user who has not previously held a Vixr account.
Limits. We may limit the number of referral rewards per account or per period. We reserve the right to modify, suspend, or terminate the referral program at any time, with or without notice.
Abuse. We reserve the right to revoke referral rewards and/or suspend accounts in cases of fraud, abuse, or violation of these Terms. This includes, but is not limited to, creating fake accounts, using automated means to generate referrals, or any activity we reasonably consider to be gaming the program.
No cash value. Referral rewards are delivered as Stripe billing coupons and have no cash or monetary value. They are non-transferable and cannot be exchanged, sold, or redeemed for cash. If you cancel your subscription before the coupon is applied, the reward is forfeited.
Changes. Reward amounts, eligibility criteria, and program mechanics may change at any time. Any changes will apply to referrals made after the change takes effect.
21. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.
22. Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
23. Entire agreement
These Terms, together with the Disclosures and Privacy Policy, form the entire agreement between you and Vixr regarding the Service and supersede prior or contemporaneous agreements on the same subject matter.
24. Contact
Questions about these Terms: legal@vixr.ai